Terms and Conditions

This page contains information on the terms and conditions for purchases from Glacier Furniture Ltd, trading as The Furniture Company. These terms and conditions apply to the purchase of any goods/ products from The Furniture Company. By accessing our website and or/ placing an order you agree to be bound by all of the terms, conditions and policies set out below or within the website. Nothing in these conditions affects your rights as a consumer.

Please read these terms and conditions carefully before placing your order with The Furniture Company. The Furniture Company, at its discretion, may change, modify, add or remove these terms and conditions at any time and therefore it is important to read these each time you make a purchase order.

Contents of the terms and conditions:

1. Definitions
2. Application of conditions
3. Basis of sale
4. Price and payment
5. Description of Products
6. Warranties and liabilities
7. Delivery
8. Acceptance of the Product(s)
9. Risk and Title
10. Insolvency of Buyer
11. General
12. Headings
13. The Buyer's right of cancellation
14. Proper law of Contract
15. Limitation of liability
16. Data protection
17. Complaints and disputes
18. Standard conditions of sale:

1. Definitions

"Buyer" means the person who buys or agrees to buy the Products/ Goods from the Seller.
"Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
"Seller" means The Furniture Company.
"Delivery date" means the date specified by the Seller when the Products are to be delivered.
"Products" means those goods specified.
"Price" means the price for the Products including delivery, packing and VAT.
"Regulations" refers to The Consumer Protection (Distant Selling) regulations 2000 ("The Buyer's right to cancel").
"Tailored" means a Product that is non-standard.
"Address" refers to the address for The Furniture Company The address is:

The Furniture Company
14 - 20 London Road
Liverpool
L3 5NF
United Kingdom

"Consumer" shall bear the meaning given in Section 12 Unfair Contract Terms Act 1977.
"Contract" refers to any contract between the Buyer and The Furniture Company for the sale and purchase of Products incorporating these conditions, whether completed electronically through this website or via other means.
" Delivery Place " refers to the delivery address as specified by you, the Buyer, in the Order.
"Order" refers to your offer, as the Buyer, to purchase Products that you place with The Furniture Company, whether electronically or via other means.

2. Application of conditions

Unless otherwise agreed in writing, these Conditions shall apply to the exclusion of any other terms and conditions.
Each order that the Buyer places shall be deemed to be an offer by the Buyer to purchase Products from The Furniture Company, the Seller, subject to these conditions.
Each order that the Buyer places shall be deemed to be accepted by the Seller and will become binding once the Seller issues a Confirmation to the Buyer or, if earlier, the Seller delivers the Products to the Buyer in accordance with the delivery terms and conditions.
If for any reason the Seller does not accept the Buyer's Order, the Seller will advise the Buyer as soon as practicable. This will mean that there will be no binding Contract between the two parties.
The Buyer must ensure that the details that he provides the Seller are complete and accurate and that he provides all the necessary information relating to the Supply of the Products within sufficient time to enable the Seller to perform the Contract in accordance with these Conditions.
Any typographical or clerical error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
If any provision of these conditions is adjudged invalid or unenforceable in whole or part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
If the Seller is not able to supply the Product and payment has already been made by the Buyer, then following agreement between the Seller and the Buyer, the Buyer's account will be refunded or re-credited with the sum paid by the Buyer. The refund will be carried out as soon as possible, in any event, within 30 days of the order. The Seller will not be obliged to offer any compensation for disappointment suffered.

3. Basis of Sale

Subject to the Buyer's right to cancel the Contract, included within clause 13, the Seller shall sell and the Buyer shall buy the Products in accordance with the Confirmation. No Contract exits between the Buyer and Seller for the sale of any Products until the Seller has received, processed and confirmed the order and the Seller has received payment in full, (in cleared funds). Once the Seller does so, there is a legal binding Contract between the Buyer and Seller.
The description of Goods shall be set out in writing in the Confirmation.
Any items that is not furniture or the specified Product in the product description on the web page that appears in any photograph or illustration on the website or in product brochures will not form part of this Contract. An example of such items are lamps, bed covers, and in certain instances headboards, (unless mentioned in the product description). Such information is for illustration purposes only and may not comprise part of the Products.
Any specifications or advertising issued by the Seller and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with Products.
The Buyer shall not be entitled to assign the Contract or any part of it without prior written consent.
The Seller may assign the Contract or any part of it to any person, firm or company.

4. Price and payment

The Contract price for the supply of Products shall be as set out in the Confirmation. In the event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the Contract upon written notice. If notice of price increase is given by the Seller, the Buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller within seven days of delivery of the notice of price increase to the Buyer.
If the Seller makes an error in the Confirmation or any invoice or any receipt the Seller will correct that error within 60 days of being notified of any error.
Payment of the Price shall be due on the date of the purchase order. Payment shall be due before the delivery date and time for payment shall be of the essence.
In the instance that payment has not been received and an order has been confirmed, interest on overdue invoices shall accrued from the date when payment becomes due on a daily basis until the date of payment at the rate of 2% above HSBC's base rate in force at that time.
No payment shall be deemed to have been received until the Seller has received cleared funds. There will be no delivery until cleared funds have been received.
Payment for the Products and any delivery charges can be made by any method shown on the Seller's website at the time the Buyer places an order.
Payments shall be made by the Buyer without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Buyer.

5. Description of Products

The quantity and description of the Products shall be set out in the Seller's confirmation.
The Seller may make changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller's specification.
Photographs provided on the website are for illustrative purposes only and may not exactly match the Product itself.

6. Warranties and liabilities

The Seller warrants that the Products will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship and condition for a period of 12 months from delivery, unless otherwise specified and subject to conditions set out below.
The Seller shall not be liable for any breach in warranty clause 6.1 unless:
The Buyer provides written notice of the defect within 24 hours of the time the Buyer discovers or ought to have discovered the defect after delivery; and
The Seller is given reasonable opportunity after receiving the Buyer's notice of defect to examine the Products in question and the Buyer (if asked by the Seller to do so) shall return the Products to the Address at the Seller's cost for the examination to take place there.
The Seller shall not be liable for a breach of the warranty in clause 6.2 if:
The Buyer makes further use of such Products after giving notice of the defect to the Seller.
The defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage of use of the Products.
The Buyer alters or repairs such Products without our written consent; or
The Buyer has not paid the Contract price for the Products by the Payment date.
Subject to clause 6.2, if any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller's option) will either:
Repair or replace such Products (or the defective part) free of charge; or
Refund the price of such Products (or a proportionate part of the price) provided that the Buyer delivers up the Products for collection (or, if the Seller so requests and at the Seller's expense the Buyer return the Products or the part of such Products which is defective to the Seller at the Seller's Address).
If the Seller complies with clause 6.4 the Seller shall have no further liability for breach of any warranty in condition 6.1 in respect of such Products.

7. Delivery

All delivery charges displayed on the website are guidelines. Final delivery charges will be confirmed before the dispatch and processing of the Order. The Seller will not deliver to addresses outside of mainland United Kingdom .
The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller.
Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorized by the Buyer to accept delivery of the Goods).
Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
Generally, where an order contains more than one item all items will be delivered at the same time once all items are available, unless otherwise agreed.
Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, or the Buyer cancels the delivery date once it has been agreed, the Seller reserves the right to charge the Buyer a minimum of £40.00 to cover the cost of the failed/cancelled delivery.
If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.
Any liability to the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.
The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date.
The Seller will not be held responsible should the Buyer decide to dispose of their existing furniture prior to their delivery. Please ensure that you are completely happy with your purchase before disposing of any of the packaging
It is the responsibility of the buyer to ensure that goods are confirmed to be correct in terms of size, colour and any other permutation before signing as received, should goods be received and signed and later reported as incorrect it is the responsibility of the buyer to ensure that the goods are returned in all original packaging in as new condition otherwise the buyer will void the return policy.

8. Acceptance of the Product(s)

Other than where the Buyer acts as a Consumer, the Buyer shall be deemed to have accepted the Products 1 working day after delivery to the Buyer.
After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the Contract.

9. Risk and title

Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products.
Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account.
The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller.
The Buyer may not use or resell the Products before ownership has passed.
The Buyer grants the Seller the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.

10. Insolvency of Buyer

This clause applies if:
The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction) or
An emcombrancer takes possession, or a receiver is appointed, of any of the property of assets of the Buyer, or
The Buyer, not being a Consumer, ceases or threatens to cease, to carry on business, or
The Seller reasonably apprehends that any of the events mentioned above is a about to occur in relation to the Buyer and notified the Buyer accordingly.
If the clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable, despite any previous arrangement or agreement to the contrary.

11. General

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of their reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction or unavailability of power at the Seller's premises or its/ its suppliers' manufacturing plant(s), breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, import or export regulations or embargoes (including the failure of the Seller's suppliers to obtain any necessary export permits licences or other authorizations) and the party shall be entitled to a reasonable extension of its obligations.
Provided that if any event referred to in clause 11.1 continues for a period in excess of 30 days, the Buyer will be entitled to give notice in writing to terminate the Contract.
Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its Address or in the case of notices to the Buyer, at the Buyer's address as provided to the Seller.
Failure or delay by the Seller in enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

12. Headings

The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
Representations- no statement, description, warranty condition or recommendation contained in any price list, advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
Additional costs- The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure to delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

13. The Buyer's right of cancellation

In accordance with the Regulations the Buyer has the right of cancellation within 7 days except where a Product is tailored to customer requirements and without fault.
To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
Once the Seller has been notified of the cancelling of the Contract, the Seller will refund or re-credit the Buyer within 30 days for any sum that has been paid or debited from the Buyer's credit card for the Products.
If the Buyer does not cancel the Contract in accordance with clauses 3.1 and 3.2, the Buyer shall be deemed to have accepted the Goods (except any manufacturing faults) and will not be liable to return the Goods to the Seller.
If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, as prescribed in clauses 13.1 and 13.2, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Seller at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer. If the returned goods are not received by the Seller in the condition in which they were originally delivered; the Seller reserves the right to offer only a partial refund to cover the cost of re-listing at a reduced price, or having the product cleaned or repaired.
The Seller reserves the right to charge up to a 25% cancellation fee for boths good that have been delivered and goods that have not yet been delivered. The 25% fee is calculated using the total order value including any delivery charges and VAT.

The charge of up to 25% applies in the following circumstances but is not limited to these circumstances:

1. The seller has ordered the goods but the buyer now wants to cancel for any reason whatsoever, eg, buyer does not want to wait any longer for delivery.
2. The buyer has received the goods and they are damaged but the buyer will not allow the seller to exchange the damaged parts totally free of charge.
3. The buyer has received the goods and is not happy with the colour, quality, texture, etc.